All returns must be in original packaging and in the same condition as at time of purchase. If a box has been torn or even written on, you will not receive full credit for the item.
The general rule for returns is that the items must be re-sellable to another customer. Please ask yourself…would I be satisfied if I received this item from Warden's in this condition?
Returns must be made within 30 days of purchase for full credit to be issued. After 30 days, a restocking fee may apply. Short ships must be claimed within 24 hours of the shortage. Warden's will credit the original item shorted and re-order a new replacement item.
Defective items should be reported as soon as the defect is found. Full credit will be given unless the item is no longer covered by the manufacturer's warranty period.
Special orders, custom products, business machines and furniture are excluded from our return policy unless there is an error or defect in the product.
Credits are issued on the original invoice if no product is reordered. If a product was mis-shipped or short shipped, correct product will be sent on a NO CHARGE ticket and the original invoice will remain complete. Items are credited on original invoice and then rebilled on the invoice shipped with the replacement product